Returns & Refunds
To return a Tagz product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at firstname.lastname@example.org and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase. A refund will be done within 14 days.
Refund for cancelled orders: All refunds on cancelled order by either the client or ourselves will be refunded within 7 working days via the same method the money was received.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Tagz - Returns
Jabavu Road, Kilimani, 23776, Life Ministry,
Nairobi Area 00100
Color and Size Disclaimer
Due to variations of color settings and qualities of phone/tablet/computer screens, it is unavoidable that colors will appear differently for everyone. The colors in photos and named descriptors (e.g. "baby blue", "eggplant", "neon", etc) are subjective, approximate, and may vary. Color dyes within an item may vary due to different yarns or fabric contents. Colors may vary among different production lots of the same item. Different products with the same color name may not match in color..
Note that like-named colors used by various apparel manufacturers/brands/styles (i.e. Navy, Navy Blue, Dark Navy, etc) are not necessarily an exact shade match to each other or to any of the Create A Tee Ltd options.
Due to the nature of apparel manufacturing, we do not warranty or guarantee the consistency, color, texture or appearance of the actual apparel. Apparel fabric colors which are shown online are approximate only and may have variations in color, hue and tone, especially from one size group to another. Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.
We make every effort to give you accurate information regarding manufacturer reported sizing information and dimensions for our products in our size guides. Please note that due to the nature of the manufacturing process, from time to time product sizing may vary slightly. Create A Tee Ltd is not responsible for sizing variations in the manufacturing process.